Privacy Policy

Last updated: June 2th 2026

KissDent respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect through our website, how we use it, how we protect it, and what rights you have regarding your personal data.

Who We Are

This website is operated by:

KissDent
3, Pallati Ambasador, Rruga Dervish Hima
Kati i 3, Ap. 19
Tiranë 1011, Albania

Phone / WhatsApp: +355 69 206 2408
Email: info@kissdent.info

For the purposes of this Privacy Policy, “KissDent,” “we,” “our,” or “us” refers to KissDent.

What Personal Data We Collect

When you use our website or contact us through our online forms, we may collect the following information:

Name
Phone number
Email address
Message or inquiry details
Panoramic X-ray or other dental image, if uploaded by you
Information related to your dental concern, if included in your message
Communication history with us
Technical website data, such as IP address, browser type, device type, pages visited, and cookie data

We only ask for information that is relevant to responding to your inquiry, providing information about our services, arranging appointments, or preparing for a possible consultation.

Health-Related Information

If you choose to upload a panoramic X-ray, dental image, or share information about your dental or medical condition, this may be considered sensitive or health-related personal data.

We process this information only for appropriate purposes, such as reviewing your inquiry, providing preliminary information, preparing for a consultation, or assisting with treatment planning if you become a patient.

Please do not upload or send medical or dental information unless you are comfortable sharing it with KissDent for these purposes.

How We Collect Personal Data

We may collect personal data when you:

Fill in a contact or consultation form on our website
Upload a panoramic X-ray or dental image
Contact us by email
Contact us by phone or WhatsApp
Request information about our services
Book or ask about an appointment
Interact with our website through cookies and similar technologies

How We Use Your Personal Data

We may use your personal data to:

Respond to your inquiry
Contact you by phone, WhatsApp, or email
Provide information about our dental services
Review uploaded dental images or X-rays for preliminary consultation purposes
Arrange appointments
Prepare treatment-related communication
Improve our website and services
Maintain website security
Comply with legal, regulatory, and professional obligations
Send marketing or promotional communication, where permitted by law and where you have consented or where such communication is otherwise lawful

Legal Basis for Processing

Depending on the situation, we may process your personal data based on one or more of the following grounds:

Your consent, for example when you submit a form or upload an X-ray
Steps taken at your request before entering into a treatment relationship
Our legitimate interest in responding to inquiries, managing communication, improving our website, and protecting our systems
Compliance with legal and professional obligations
Provision of healthcare-related services, where applicable

Where consent is required, you may withdraw your consent at any time by contacting us.

Marketing Communication

We may use your contact details to send information about our services, offers, or updates only where permitted by law.

You can opt out of marketing communication at any time by contacting us at info@kissdent.info or by following any unsubscribe instructions included in our communication.

Even if you opt out of marketing messages, we may still contact you regarding appointments, treatment-related matters, or responses to inquiries you have submitted.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Some cookies are necessary for the website to function, while others may be used for analytics, performance, and marketing purposes.

Marketing cookies may help us understand how visitors interact with our website and may be used to show relevant advertising or measure advertising performance.

For more information, please see our Cookies Policy.

Sharing Your Personal Data

We do not sell your personal data.

We may share your personal data only where necessary with:

Authorized KissDent staff
Dentists, specialists, or clinical team members involved in reviewing your inquiry or treatment
Website hosting providers
IT and security service providers
Email, communication, or form management providers
Analytics and marketing service providers, where cookies or marketing tools are used
Legal, regulatory, or public authorities where required by law

Where service providers process data on our behalf, we take reasonable steps to ensure they protect your data and use it only for the agreed purpose.

International Data Transfers

Some website, hosting, analytics, communication, or marketing service providers may process data outside Albania or outside the European Economic Area.

Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place, in accordance with applicable data protection requirements.

How Long We Keep Your Data

We keep personal data only for as long as necessary for the purpose for which it was collected.

Contact form inquiries may be kept for as long as needed to respond to your request and manage follow-up communication.
Uploaded X-rays or dental images may be kept for consultation, treatment planning, documentation, or legal purposes where applicable.
Patient records are retained according to applicable legal and professional requirements.
Cookie-related data is kept according to the retention periods described in our Cookies Policy or cookie settings.

When personal data is no longer needed, we delete it or anonymize it where appropriate.

How We Protect Your Data

We apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

SSL encryption on the website
Secure hosting and access controls
Limited access to personal data
Use of professional email and communication systems
Security monitoring and updates
Internal confidentiality practices
Reasonable administrative, technical, and physical safeguards

While we take data protection seriously, no method of online transmission or electronic storage is completely risk-free. We cannot guarantee absolute security, but we take reasonable steps to protect your information.

Your Data Protection Rights

Depending on applicable law, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data, where legally possible
Request restriction of processing
Object to certain types of processing
Withdraw consent where processing is based on consent
Request data portability where applicable
Object to marketing communication
Lodge a complaint with the competent data protection authority

To exercise your rights, please contact us at info@kissdent.info.

Children’s Privacy

Our website is intended for general users, including parents or guardians seeking dental information for children.

If a form is submitted on behalf of a child, the parent or legal guardian should provide the information. We do not knowingly collect personal data directly from children without appropriate parental or guardian involvement.

Accuracy of Information Provided by You

You are responsible for ensuring that the information you submit through our website is accurate, complete, and up to date.

If you provide information on behalf of another person, including a child or family member, you confirm that you have the authority to do so.

Third-Party Websites

Our website may include links to third-party websites, platforms, or services. We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to read the privacy policies of any external websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated “Last updated” date.

If you have any questions about this Privacy Policy or how we process your personal data, please contact us at:

KissDent
3, Pallati Ambasador, Rruga Dervish Hima
Kati i 3, Ap. 19
Tiranë 1011, Albania

Phone / WhatsApp: +355 69 206 2408
Email: info@kissdent.info